jeye9's Privacy Policy

This privacy policy ("Policy") governs the relationship between the organization operating the jeye9 platform ("we", "us") and users of this platform ("you", "your") regarding the collection, processing, and storage of information.

jeye9 is an online betting and live casino platform for players in Bangladesh. Protecting your privacy is one of our core responsibilities. This policy explains what information we collect, why we collect it, how we use it, and what rights you have.

By browsing our website, creating an account, or using any of our services, you are agreeing to the terms of this policy. If you do not agree with any term in this policy, please refrain from using our platform.

1.1 — Information You Provide Directly

When you register an account on jeye9, use our services, or contact us, we may collect the following information:

• Full name and date of birth (for age verification — minimum 21 years)
• Valid email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Financial transaction information — details related to bKash, Nagad, Rocket, Upay, or bank accounts
• Content of communications with our support team

1.2 — Automatically Collected Information

When you use the jeye9 platform, the following information may be collected automatically:

• IP address and device identifier information
• Browser type, version, and operating system
• Your activity and navigation patterns on the platform
• Login times and session information
• Information collected through cookies and similar tracking technologies

1.3 — Information Received from Third Parties

In some cases we may receive information from legitimate third parties, such as:

• Transaction confirmation information from payment processors
• Verification results from identity verification service providers
• Risk assessment information from fraud prevention systems

2.1 — Service Delivery and Operations

We use your information for the following purposes:

• Account creation, management, and verification
• Processing deposit and withdrawal transactions (minimum deposit ৳300; minimum withdrawal ৳1,000)
• Determining eligibility for bonuses and promotional offers
• VIP program participation and reward distribution
• Maintaining gaming history and account statements

2.2 — Security and Compliance

We use information to maintain a safe environment and meet legal obligations:

• Age verification — to ensure only those aged 21 or above can participate
• Prevention of fraud, money laundering, and other illegal activities
• Detection and prevention of multiple accounts
• Implementation of responsible gaming policies
• Preserving evidence for dispute resolution

2.3 — Communication and Customer Support

We use your contact information to maintain effective communication with you:

• Providing 24/7 live chat support
• Sending important account notifications by email
• Transaction confirmation messages
• Relevant promotional information (for those who have given consent)
• Notifications of changes to platform policies

2.4 — Platform Improvement

We analyze user behavior with the goal of providing a better user experience. This helps us improve service quality, identify issues, and develop new features. This analysis is conducted with full respect for privacy.

3.1 — Sharing Information with Third Parties

jeye9 never sells, rents, or commercially transfers your personal information. However, information may be shared in the following limited circumstances:

• Payment service providers: Information required for processing bKash, Nagad, Rocket, Upay, and bank transfers
• Identity verification agencies: To complete the KYC process
• Technology and game providers: Services required for platform operations
• Legal authorities: In cases of court orders or legal obligations

Every third party is bound by a strict confidentiality agreement with us.

3.2 — Legal Basis for Disclosing Information

We process information on the following legal bases:

• Contractual necessity — to provide our services
• Legal obligation — to comply with applicable laws
• Legitimate interest — to prevent fraud and ensure security
• Your consent — for marketing communications and optional services

4.1 — Use of Cookies

The jeye9 platform uses cookies and similar technologies. Cookies are small text files stored on your device that help us remember your visit.

We use the following types of cookies:

• Essential cookies: Required for the core functions of the platform — such as maintaining login sessions and security checks
• Functionality cookies: To remember your preferences and settings
• Analytical cookies: To understand platform usage and improve services
• Security cookies: For fraud detection and prevention

4.2 — Cookie Controls

You can control or delete cookies through your browser settings. Keep in mind that disabling essential cookies may disrupt certain key functions of the platform and may prevent you from logging in to the site.

5.1 — Technical Security Measures

jeye9 applies industry-standard security measures to protect your information:

• SSL (Secure Socket Layer) encryption — on all data transmissions
• AES-256 encryption — for stored sensitive information
• Two-Factor Authentication support
• Regular security audits and vulnerability testing
• Restricted access controls — only authorized staff can view information
• 24/7 security monitoring

5.2 — Response to a Data Breach

If a data breach occurs and your information is at risk, we will notify you as required by law and as quickly as possible. We will take all necessary steps to minimize the impact of the breach and prevent such incidents in the future.

If you notice any suspicious activity, please inform our support team immediately.

6.1 — Retention Policy

We retain your information only for as long as it is necessary or legally required:

• Account information: For the duration the account is active and, after closure, for the period required by legal obligations
• Transaction information: For a defined number of years as financial records
• Communication records: As required for dispute resolution purposes
• Marketing consent: Until consent is withdrawn

6.2 — Information After Account Closure

Even after your account is closed, some information will be retained for legal reasons. Information that no longer has any legal or business purpose will be securely deleted or anonymized.

7.1 — Right to Access and Correct Information

As a user of the jeye9 platform, you have the following rights:

• Right of access: The right to request information about what data we hold about you
• Right to rectification: The right to request correction of inaccurate or incomplete information
• Right to erasure: The right to request deletion of your information in certain circumstances (where there is no legal obligation to retain it)
• Right to restrict processing: The right to request that processing of your information be limited in certain cases
• Right to withdraw consent: The right to withdraw consent from marketing communications at any time

7.2 — How to Exercise Your Rights

To exercise any of your rights, please contact us. After verifying your identity, we will process your request as quickly as possible. Some requests may not be fully fulfillable for legal reasons — in such cases we will explain why.

jeye9 provides services only to individuals aged 21 or above. We do not knowingly collect any information from minors. The age verification process is designed to ensure this.

If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the associated account.

jeye9 may update this privacy policy from time to time. If the changes are significant, we will notify you in advance by email or through the platform.

Continuing to use the platform after changes take effect will be taken as your acceptance of the updated policy. We therefore recommend reviewing this page regularly.

The "Last Updated" date shown at the top of the page will always indicate the date of the most recent change to the policy.